Autonomy, support, and a portfolio that you can really sink your teeth into...
Your role as our client's new Portfolio Manager will be to support the smooth and effective running of the department by driving performance, ensuring compliance, and contributing to the department’s income and profitability. You will be responsible for the day-to-day tenant management of your allocated residential portfolio, liaising with clients, tenants, and contractors, and ensuring all activities meet the agreed service level standards while aligning with industry best practices.
This is a hybrid role combining private property management with corporate private rental sector (PRS) management, where delivering outstanding customer service is key.
Your role will include but will not be limited to, owning the following responsibilities:
Co-ordination of lettings process and minimising voids using local and specialist lettings teams
Ensuring compliance and health and safety
Continual assessment of the allocated Portfolio
Attending Corporate Client meetings to discuss Lettings strategies and reporting performance on void properties
Being the clients' point of contact
Carrying out property visits to all units within your allocated Portfolio
Overseeing the repairs and maintenance as required and ensuring strict service levels are adhered to (via the Tenant Services team)
Creating and issuing marketing via the Rightmove portals
Qualifying potential tenants ahead of viewing
Conducting viewings, which may be outside of office hours
Sourcing and instructing local sub agents to obtain optimum performance
Chasing sub instructed agents for return of signed documentation
Handling of queries/complaints
Preparation of weekly, monthly and quarterly reports
Keep all processes and procedures updated
To work closely with all other teams/departments to ensure efficiency is high
ChatGPT said:
We’re looking for someone with experience in residential lettings or residential asset management, who brings a high level of IT literacy and confidence using technology in day-to-day operations. You’ll be highly motivated and possess excellent organisation, prioritisation, and time management skills, with a sharp eye for detail. Strong communication and relationship-building abilities are essential, as is the ability to influence and collaborate effectively. Our client values energy, drive, and enthusiasm – so if you're passionate about your own development and thrive as part of a high-performing, supportive team, we’d love to hear from you.
For more information, please do not hesitate to get in touch with a member of the Connectus Recruitment team.
zoe@connectusrecruitment.co.uk | 0208 137 0676 | www.connectusrecruitment.co.uk